Help
FAQ
Quick answers to common questions. Can’t find what you need? Contact client care.
Orders
How do I place an order?
Choose your size or option on the product page, add it to your cart and continue to checkout. You will receive an order confirmation by email once your order is placed.
Can I change or cancel my order?
[Order change and cancellation policy — to be confirmed.] Please contact client care as soon as possible with your order number and we will do our best to help.
How can I track my order?
Once your order ships you will receive tracking details by email. Order tracking will also be available in your account.
Shipping & Returns
Where do you ship, and how long does delivery take?
[Shipping destinations and delivery times — to be confirmed.] Available options and costs will be shown at checkout. See Shipping.
What is your return policy?
[Return window and conditions — to be confirmed.] Full details will be published in our Returns policy.
Payment
Which payment methods do you accept?
[Accepted payment methods — to be confirmed.] Available methods will be shown at checkout.
Which currency are prices shown in?
[Currency and international pricing — to be confirmed.] Prices are currently displayed in US dollars.
Are taxes and duties included?
[Tax and duties policy — to be confirmed.] Any applicable taxes will be shown at checkout before you pay.
Products
How do I find my size?
[Size guides — to be added per product.] If you are unsure, contact client care before ordering.
Will a sold-out item come back?
Some pieces may return. Save it to your wishlist and check back, or contact client care.
How should I care for my purchase?
Care information will be provided on each product page and with your order.
Account
Do I need an account to order?
[Guest checkout policy — to be confirmed.] An account will let you view order history and track deliveries in one place.
How is my personal information used?
Please see our Privacy Policy.
Still have a question? Contact us.